Map how to get help from Bevy — check platform status, monitor your own instance, use Help in the dashboard, contact Support, and find where troubleshooting how-tos live. Open each linked article for the steps.
Use this map when something is wrong or you need Bevy Support. Each link opens the how-to for that step.
Note: This article links the main help paths in order. Follow each linked article for the steps.
Path to get help
Work through the steps that apply. Skip steps that do not fit (for example, skip instance monitoring if you are not an Admin).
| Step | What you do | Start with |
|---|---|---|
| 1 | See whether Bevy has a platform-wide incident or maintenance window before you submit a request. | Bevy status page (full before-submit steps: Contact Bevy Support) |
| 2 | Admins: point your own monitor at your community’s /health/ URL so your team is alerted when your instance is down. |
Set up instance uptime monitoring |
| 3 | Ask the in-product assistant without leaving the dashboard, or escalate from there when you need a person. | Get help in the dashboard |
| 4 | Submit, track, and manage Help Center requests — including organization-wide requests when Support has granted that view. | Contact Bevy Support |
| 5 | Check first-response targets by priority and customer tier after you submit. | Bevy Support SLAs |
Note: The Bevy status page reports Bevy’s shared platform services. Set up instance uptime monitoring is a separate Admin check for your community domain. Neither replaces a Support request when your instance is down — see Contact Bevy Support.
Choose a request type
When you submit from the Help Center, pick the request type that matches your situation. Depth for each type — including feedback prompts and what to include — stays on Contact Bevy Support.
| Request type | When to choose it |
|---|---|
| Issue, question, or request regarding Bevy products | Something is broken, unclear, or you need help with a Bevy product job that is not an immediate live-event emergency. |
| I need urgent assistance | You need immediate help — for example a live event is affected, the site is down, or there is a security impact. |
| Share feedback on Bevy products | You want to suggest an improvement or share product feedback (not an active incident). |
| Other | Your ask does not fit the types above. Choose a priority on the form for this type. |
Tip: For Help Center sign-in, what to include in every request, My Requests, and organization requests, use Contact Bevy Support. For response targets, see Bevy Support SLAs.
Where to find troubleshooting help
Troubleshooting how-tos live with the jobs they cover. Use this map before or alongside a Support request — match the place, then open a how-to.
| Place | Look here when… | Start with |
|---|---|---|
| Bevy Support | Bevy Support asked for more detail from your session or browser (support ID, HAR file, or Chrome extension list), or you are gathering that detail before you submit. | Collect troubleshooting details for Bevy Support |
| Getting started | You cannot sign in, reset a password, or open Bevy from an in-app browser (for example Google shows 403 disallowed_useragent). |
Why can't I log in?; Open Bevy in a browser when Google shows 403 disallowed_useragent |
| Troubleshooting Virtual Events | You have join, audio, video, chat, or connection problems in a Bevy Virtual Meetup, Conference, or webinar room. | Troubleshooting steps for attendees; Fix connection issues in live events with relay mode |
| Host and Moderator Tools | Someone chose End event for all and everyone was removed — you need to reopen the room for the same event. | Recover event ended for all |
Note: Browse the place that matches your issue, then open a how-to. If you still need a person, return to Contact Bevy Support (or escalate from Get help in the dashboard).