The Help Widget allows you to get answers and support without leaving your Bevy dashboard. Located conveniently within your workspace, the widget is designed to maintain your workflow by providing instant answers to your questions right where you are working.

What is the Help Widget?

The Help Widget is an AI-powered assistant integrated directly into the Bevy platform. It acts as your first line of support, capable of searching our extensive documentation to provide immediate summaries, step-by-step instructions, and links to relevant help articles.

Key Benefits

• Stay in the Flow: No need to open new tabs or navigate away from your work to find answers.
• Instant Answers: Get immediate responses to common "How-to" questions.
• 24/7 Availability: The Bevy Assistant is always available to help you troubleshoot or learn new features.

How to Access the Help Widget

The location of the widget depends on which version of the dashboard you are currently using.

In the New Dashboard

Navigate to the sidebar on the left side of the screen. Click the Help icon (question mark ?) located at the bottom of the sidebar. The Bevy Assistant window will open.

In the Legacy Dashboard

If you are using the legacy view, the entry point is different: Look for the Get Help button located in the top-right corner of the navigation bar. Click the button to launch the assistant. The conversation window will pop up in the bottom-left corner of your screen.

Using the Bevy Assistant

Once the widget is open, you can interact with it using natural language.

1. Type your question: In the "Type a message" field, simply ask what you are looking for (e.g., "How do I create an event?").
2. Receive an Answer: The assistant will analyze your request and provide a concise summary of the steps needed. It often includes numbered lists for clarity.
3. Read More: If you need more detailed information, the assistant will provide a link to the full article in our Help Center.

Connecting with Human Support

While the Bevy Assistant is designed for quick answers, it also serves as a bridge to our Support Team. If the assistant cannot resolve your issue, or if you need to report a bug, you can use the widget to submit a ticket.

Important Note on Privacy and Data

To ensure the highest level of security, the Help Widget is completely siloed from your dashboard session.

This means the widget does not "know" you are logged in, nor does it have access to your account credentials or current session data.

• Why does it ask for my email? Because the widget is isolated for security, it cannot automatically pull your contact information from your dashboard profile. If you choose to escalate a conversation to a human support agent, the widget will ask for your name and email address manually.
• Is this secure? Yes. This separation ensures that the chat interface remains secure and does not expose your dashboard privileges to the support tool.