If you already have a community account but cannot sign in, check the email and community site, try password reset or the sign-in method you used before (password, SSO, or social), and contact Bevy Support when you need duplicate accounts merged.

Each Bevy community has its own member accounts. An email that works on one community site may not have an account on another. Use this page when you believe you already have an account on this community but cannot sign in.

Check the basics

1. Open the correct community site (the same URL where you joined or registered for events).
2. On Log In, re-enter your email and password carefully — watch for typos, autofill of an old password, and Caps Lock.
3. If the Login page shows an SSO or social button (for example your company name or Google), and that is how you signed in before, use that button instead of the email and password form. On communities that require SSO, you may be redirected to your organization or provider sign-in page automatically. For password guidance when you use SSO, see Reset a password.

Confirm you have an account for that email

Password reset and login only work for an email that already has an account on this community.

1. Open Sign up (or Create account) on the same community.
2. Enter the email you are trying to use and continue far enough for the form to validate the address.
3. If you see a message such as An account with this email address already exists (or This email address is already registered), an account exists — go back to Login or use Reset a password.
4. If sign-up does not say the email already exists, this community does not have an account for that address yet. Create one with Create a new account, or try another email you may have used when you joined or bought tickets.

If an organizer already added your email (for example as an event attendee) but you never finished sign-up, you may be a prospective user. Completing sign-up or SSO with that same email can activate the account. See About prospective users.

Reset your Bevy password

If you sign in with email and password (not SSO-only), reset the password for the email that owns the account.

1. On Login, select Reset password (some communities label this Forgot password?), or open /accounts/password/reset/ on the community site.
2. Enter that email and select Reset my password.
3. Follow the steps in Reset a password.

After you submit, the site typically shows a Check your email confirmation such as: if an account with that email exists, a reset link was sent. It does not tell you whether the email is registered.

If the password reset email does not arrive

• Confirm there are no typos in the email you submitted, then try again.
• Check Spam, Junk, Promotions, Social, and Updates folders (and any quarantine your employer uses).
• Wait a few minutes; delivery can be delayed.
• Confirm the email has an account on this community (use the sign-up check above). Reset mail is not sent when there is no matching account.
• If you still receive nothing and the email is registered, contact community support or Contact Bevy Support (the confirmation page also points to help.bevy.com).

Ask Bevy Support to merge accounts

You cannot merge two member accounts yourself. If you ended up with more than one account — for example different emails, or a social login plus a separate email/password account — and you need tickets, chapter membership, or history on one login, contact Bevy Support.

1. Open Contact Bevy Support and select Submit a request.
2. Choose a request type such as Issue, question, or request regarding Bevy products.
3. Explain that you need accounts merged. Include:
   • The community site URL
   • Every email address tied to the accounts
   • Which email should remain as the primary login
   • Any event, ticket, or chapter details that help Support identify the right profiles
4. Submit the request and watch for the acknowledgment email. Reply in the ticket if Support asks for more detail.

When to contact community support vs Bevy Support