This article explains how to reset your password as a user, or reset the password of a member as an administrator.

If your community uses Single Sign on (SSO) to sign in to Bevy, you must reset your password using your SSO and not Bevy.

Reset a forgotten password

1. Go to your community, and then add /accounts/password/reset to the end of the URL. For example, bevy.com/accounts/password/reset.
2. Enter the email address you use to sign in, and then click the Reset My Password.
   This sends an email to that address with instructions to reset your password.

Didn't receive a password reset email

If you clicked the Reset my password button but didn't receive an email with steps to reset your password, we recommend trying the following:

• If you don't remember having an account on the site, try to create an account first. Emails are not sent if you don't have an account associated to the address introduced.
• Check you're using the right website and help center. Some communities have their help centers that are separate from the Bevy help center.
• Check that you entered the correct email.
  • To protect from bad characters, we don't tell you if the email you entered has an account associated with it. Try entering any other email addresses you might have used.
• Look in your spam or junk email folders
  • Sometimes email providers send emails that you want to the wrong folder. If you find it in a spam folder, be sure to mark the email as not spam.
• Disable any firewalls that might block or flag the email.
  • If the email is blocked by a firewall, be sure to add us to your contact list to make sure you get future emails.
• Log in using social sign-on or SSO
  • If you've used social sign-on before to log in, you'll need to use it to log in every time.

Update a password

1. Log in to your account.
2. Open your profile menu in the top-right corner, and then select Settings & Privacy.
3. On the Change Password tab, enter your current password and your new password.
4. Click Change Password.

Not all communities have this option if profiles are not available on your site.

Send a password reset email to a chapter member

1. In the Admin Dashboard, select Members in the sidebar menu.
2. In the Search for a Member field, enter the member’s email address.
3. Select the correct member.
   When you select a member, you can edit the member.
4. Click Reset Password, and then click OK to confirm.
   This sends an email to that member's email address with instructions to reset their password.