Sometimes a live event call runs into a network problem — video freezes, audio cuts out, or the call drops for no clear reason. This often happens when you join a VPN, a corporate firewall, or a restrictive Wi-Fi network mid-call. The Bevy platform spots the issue and offers a fix: a relay connection that routes your call traffic through a different path, so a firewall or VPN can't block it.

Spot the "Network issue detected" message

If your connection stays interrupted for more than 30 seconds, the platform shows a "Network issue detected" pop-up. It explains the problem and offers a one-click fix:

We detected a network issue that may be affecting your connection. This can happen when joining a VPN or strict network. Click below to try a different connection method.

You have two options:

• Try different connection — reloads the event room and rejoins the call using a relay connection.
• Dismiss — closes the pop-up and keeps your current connection.

Switch connections from the help menu

You can switch between a direct and a relay connection anytime during a live session, even if the pop-up doesn't appear. Open the help menu in the bottom right of the event room and pick the option you need:

• Use relay connection — switches from a direct to a relay connection.
• Switch to direct connection — switches from a relay back to a direct connection.

Both options reload the event room, then rejoin the call using the connection you picked.

When a relay connection helps

Try a relay connection if you run into any of these issues in a live event:

• Your video or audio drops repeatedly.
• Other attendees can't see or hear you, even after you check your camera and mic.
• You joined a VPN or corporate network right before the problem started.
• You're on a strict Wi-Fi network, like one at a hotel, airport, or conference venue.

Things to know

• A relay connection can add a small amount of lag because your traffic takes a longer path. It's a fair trade for a stable call.
• Your choice applies to the current event session. If you leave and rejoin later, you start on a direct connection again.
• The connection option in the help menu only shows during a live session. You don't see it on pages like the event agenda or sponsor booths.

Still having trouble?

If a relay connection doesn't fix the issue, try these steps:

1. Check your internet connection on another site or app.
2. Switch from Wi-Fi to a wired connection if you can.
3. Disconnect your VPN and rejoin the event.
4. Ask your IT team about firewall rules that may block live video.

If the issue continues, contact the team at Bevy through the help menu in the event room.