On a Question post, mark one reply as the correct answer so readers see it as the Best answer. Unmark it, or choose a different reply, when you have permission.
These steps are for Enterprise Forums Question posts. How to start a Question is in About choosing a post type. Chapter and event Discussions on a chapter or event page do not use correct answers. Those posts are in Create and manage chapter and event discussion posts.
Note: Your community may rename Question. The correct-answer controls still appear on that post type when Questions are available.
Who can mark a correct answer
| You can mark when | What you can do |
|---|---|
| You started the Question | Mark, unmark, or change the correct answer on your own Question, unless a moderator or administrator already chose one. |
| Forum role includes Approve posts | Mark, unmark, or change the correct answer, including one the author chose. |
| Forum role includes Mark a correct answer | Mark, unmark, or change the correct answer without full post-approval moderation. Same override rules as Approve posts for this job. |
Forum admins grant Mark a correct answer on a forum role in Create and manage forums. How forum roles fit next to admin and chapter roles is in About role management and permissions.
Tip: A Mentor-style role can hold Mark a correct answer without Approve posts, so that person can accept answers without full moderation access.
Mark a reply as the correct answer
- Open the Question.
- Find the reply you want to accept. Only a reply can be the correct answer, not the Question itself.
- On that reply, select Open comment options (the three-dot menu).
- Select Mark as correct answer.
Bevy confirms with Marked as correct answer. A discussion has only one correct answer at a time. Marking a different reply replaces the previous one when you have permission to change it.
Note: If the control is disabled and says Available after this reply is approved, wait until a moderator approves that reply, then try again.
What readers see
Readers see a Best answer highlight near the top of the Question, with a medal icon. The same reply still appears in its place in the thread. List and card views can show an Answered badge when a correct answer is set, or Unanswered when none is set. Some communities also show Marked by with the name of the person who accepted it, for people who moderate that category.
Unmark or change the correct answer
To clear the correct answer without choosing another:
- In the Best answer highlight, select Unmark as correct answer, or
- On that reply, select Open comment options and select Unmark as correct answer.
Bevy confirms with Unmarked as correct answer. The post stays a Question. Unmarking only clears the Best answer; it does not change the post type.
To choose a different reply, select Open comment options on the new reply and select Mark as correct answer. That replaces the previous correct answer when you are allowed to change it.
Important: If a moderator or administrator already marked the Best answer, the person who started the Question cannot change or unmark it. Bevy shows You cannot change the best answer selected by a moderator or administrator. Someone with Approve posts or Mark a correct answer can still change an answer the author chose, but cannot change one selected by an administrator.
When the post is not a Question yet
On a Discussion, Blog, or Idea, Mark as correct answer on a reply can change the whole post to Question and mark that reply, when conversion is available and the category allows Questions. That path is in About post type conversion.