Community Knowledge AI answers questions on your community site, using discussions, events, help documents, blogs, and videos your community already has.
Community Knowledge AI (CKAI) is a chat on the community site. A member asks a question in everyday language. CKAI answers from content the community already published, and it links to the page the answer came from. People use it to look across discussions, events, help documents, blogs, and videos in one conversation, instead of searching each of those separately.
The chat appears when CKAI is turned on for that community. A separate product, the Community Assistant, runs inside an AI tool the person already uses and can take action there. That product is About the Community Assistant (MCP).
Where members find it
- Community site — the chat is on pages Bevy hosts for the community, when CKAI is turned on. It opens with a prompt such as "Hello! How can I help you?"
- Search — the same assistant can answer a search on the community site, including from forum posts when the community uses discussions.
- A conversation — the member types a question. They can keep going from the answer, including questions the chat suggests next.
For the rest of the platform, see Bevy introduction.
What an answer includes
- A direct reply, written from the sources CKAI found.
- Links to those sources, so the member can open the discussion, chapter, event, help page, blog, or video. A video link can open at the moment that matches the answer.
- Lists alongside the reply when they match the question: discussions to join, and upcoming events to attend. A source link can also open a chapter.
- Follow-up questions the member can ask next.
From an answer, a member can start a discussion so other members can continue it, and can include the AI response in that post. How to open the chat, read an answer, and start that discussion is in How to Use CKAI?.
What it can draw from
CKAI answers only from sources configured for that community. If a site or channel is not connected, it is not part of the answer.
| Source | What an answer can use |
|---|---|
| Discussions | Threads on the community, including chapter and event discussions, and enterprise forum posts when the community uses them. |
| Chapters and events | Chapter pages and event pages, so an answer can point someone to a group or a gathering. |
| Help documents and blogs | Pages on a site that publishes a sitemap, such as a help center or a blog. |
| Videos | YouTube channels the community connects. The answer can use what is said in the video, and the link can open at that moment. |
Note: CKAI has to be turned on for the community. If the chat is not on the site, ask your Customer Success Manager. What it can read still depends on the sources configured for that community.
What admins can review
Admins can review the questions members asked and the answers they received. That review is the CKAI questions report, in the AI reports group of Report Center. The report is available when CKAI is turned on. How to open it is in Reports available in Report Center.
How this differs from the Community Assistant
| Community Knowledge AI | Community Assistant (MCP) | |
|---|---|---|
| Where it runs | On the community site, in the chat and in search. | Inside an AI tool the person already uses, such as Claude, ChatGPT, or Cursor. |
| Who it is for | Anyone on the community site who is looking for an answer. | Someone who wants to look up Bevy data, or do Bevy work, from that AI tool. |
| What it does | Answers from community content and links to the source. It can suggest a discussion, an event, or a chapter. | Looks up Bevy data and can take action as that person, such as drafting an event or replying to a post. |
| Starting from an answer | The member can turn the question into a discussion post, and can include the AI response. | The assistant can post, reply, or draft on behalf of the signed-in person, within permissions they approve. |
The connection steps, the beta limits, and what the assistant can do are in About the Community Assistant (MCP).
What it is not
- It is not the Community Assistant. That product runs inside Claude, ChatGPT, or Cursor and can take action as the signed-in person.
- It does not create events, check people in, or post on someone's behalf. A member can choose to start a discussion from an answer.
- It does not know content that was never connected. A help site, a blog, or a YouTube channel has to be a configured source before an answer can use it.
- It is not on the community site until CKAI is turned on for that community.
Where to go next
- What is Community Knowledge AI? — the explanation members see for what CKAI searches and where the chat appears.
- How to Use CKAI? — how a member opens the chat, reads an answer, and starts a discussion from it.
- Reports available in Report Center — the CKAI questions report.