Open Help from the dashboard to ask the in-product assistant for how-to answers, then escalate to a person when you need one.
Use Help when you want a how-to answer without leaving the dashboard. Escalate from the same conversation when you need a person from Bevy Support.
Open Help
| Dashboard | Where to open Help |
|---|---|
| New dashboard | In the left sidebar, click Help near the bottom (above your profile). |
| Legacy dashboard | In the top navigation bar, click Get Help (near your avatar on the right). |
Ask the assistant
- In the conversation window, type your question in plain language (for example, “How do I create an event?”).
- Review the answer. The assistant often summarizes steps and links to the full Help Center article.
- Open a linked article when you need the complete how-to.
What the assistant cannot see
Help in the dashboard does not share your dashboard session. The assistant cannot see who is logged in, your account credentials, or what you are viewing.
Get a person when you need one
If the assistant cannot resolve the issue, or you need to report a bug, escalate from the conversation to Bevy Support. Enter the name and email Support should use.
Note: Before you escalate, check the Bevy status page for a platform-wide incident or maintenance window.
Tip: To submit or track a Help Center request — including request types and organization requests — see Contact Bevy Support. For the full map of Support paths — status, Contact, SLAs, and troubleshooting — see Start here: get help from Bevy Support.