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Connect and use the Front integration in discussions

  • Updated

Connect Front in Admin Dashboard Integrations, then send a discussion post to Front as a ticket from the post menu. Set Ticket creation permission level under Discussions settings so the right roles can create tickets.

When Front is available for your community, HQ can connect it in Admin Dashboard Integrations. Authorized people can then open a discussion post’s three-dot menu and choose Create Front ticket to send that post into your Front inbox without leaving Bevy.

Before you begin

You need all of the following:

  • The Front integration is enabled for your Bevy community. If you do not see a Front card under Integrations, contact your Customer Success Manager or Bevy Support.
  • HQ Admin Dashboard access so you can open Settings → Integrations (to connect) and Discussions settings (to set who can create tickets).
  • Permission to create tickets for the role you use when you open the post menu (see Set the ticket creation permission level below).

Note: Discussions settings live under Admin Dashboard → Settings → General in the Discussions section. If that section is missing, contact your Customer Success Manager or Bevy Support. Other Discussions options in the same place are listed in General settings.

Connect the Front integration

Connect Front once for the community. After it shows as connected, people with permission can create tickets from discussion posts.

  1. Sign in with HQ Admin Dashboard access.
  2. Open Settings → Integrations.
  3. Find the Front integration card.
  4. Turn on Connect (the switch on the card).
  5. Complete the configuration wizard in the popup. Authorize your Front account and finish every step on screen.
  6. Close the popup when you are done. Bevy treats closing the wizard after a completed flow as a successful connection and enables the integration.
  7. Confirm the Front card stays connected on the Integrations page.

Important: If an error modal appears when you first try to connect (“There was an error connecting this integration. Please retry to connect.”), dismiss it and turn Connect on again. A first-attempt error can happen; retry usually succeeds.

Create a Front ticket from a discussion post

After Front is connected, people who can delete discussion posts (typically admins and moderators) and super users can send a post to Front from the post menu — as long as their role is also allowed by Ticket creation permission level.

  1. Open the discussion post you want to send to Front.
  2. Select the three-dot menu (⋯) on the post.
  3. Select Create Front ticket.
  4. In the Add context for Front ticket modal, optionally add notes for your support or product team (for example priority or who is affected).
  5. Select Create Front ticket to send the request.

Bevy sends the post details through the connected Front integration. The payload includes the discussion title, post content, author details, post URL, tags, forum name, when the post was created, who requested the ticket, and any optional context you added.

Tip: Use the context field for internal notes that should travel with the ticket — priority, customer segment, or why you are escalating — before it lands in Front.

Set the ticket creation permission level

HQ controls which roles are allowed to create tickets from discussions. The setting is shared by every discussion ticket integration your community uses (including Front).

Each option includes every level above it. The default is Super users + Admins + Moderators + Volunteers.

Option label Who can create tickets
Super users only Only site super users.
Super users + Admins Super users and people in the Admin Dashboard group.
Super users + Admins + Moderators Adds managerial moderators for the forum.
Super users + Admins + Moderators + Volunteers Adds volunteer moderators. This is the default.
Super users + Admins + Moderators + Volunteers + Original Posters Also allows the original poster on that discussion (API-enforced). The post menu still surfaces Create Front ticket primarily for people who can delete posts.

To change the setting:

  1. Open Admin Dashboard → Settings → General.
  2. In the Discussions section, find Ticket creation permission level.
  3. Choose the minimum role set that should be allowed to create tickets.
  4. Save your changes.

Note: Create Front ticket appears in the post menu only when Front is enabled for your community, the Front integration is connected under Settings → Integrations, and the viewer can delete discussion posts (or is a super user). Ticket creation still fails if that person’s role is below the Ticket creation permission level you set.