When the Front integration is enabled, authorized Discussion admins and moderators can send a discussion post to Front as a ticket directly from the post menu. This makes it easy to route community feedback and support issues to your Front inbox without leaving Bevy.

Before you begin

To use this feature, all three of the following must be true:

• The Front integration feature is enabled for your Bevy instance.
• You are an HQ Admin with access to Admin Settings.
• You have the configured ticket-creation permission level (set in Discussion Settings).

Connect the Front integration

To connect Front to your Bevy instance:

1. Go to Admin Settings and select Integrations.
2. Locate the Front integration card and select Connect.
3. Complete the Tray configuration wizard.

Follow the on-screen steps to authorize your Front account. Closing the popup after completing all steps is treated as a successful connection.

4. Confirm that the Front integration card shows as Connected in Admin Settings → Integrations.

If an error modal appears on your first connection attempt, dismiss it and try connecting again. This is expected on first connect and resolves on retry.

Create a Front ticket from a discussion post

Once the Front integration is connected and you have the required permission, you can create a ticket from any discussion post:

1. Open the discussion post you want to send to Front.
2. Select the three-dot menu (⋯) on the post.
3. Select Create Front ticket.
4. In the Add context for Front ticket modal, add any optional context for your support or product team.
5. Select Submit.

Bevy sends the post details to Front through the connected integration. The information sent includes the post title, content, author details, post URL, tags, categories, forum name, and any optional context you added.

Tip: Use the context field to add internal notes—such as priority level or affected customer segment—before the ticket reaches your Front inbox.

Set the ticket-creation permission level

Admins can control which roles see the Create Front ticket action in the post menu. This setting applies globally to all supported ticket integrations, including Front.

To configure the permission level:

1. Go to Discussion Settings.
2. Locate the Create ticket permission setting.
3. Select the minimum role that should have access. Options include superusers, admins, moderators, volunteers, and original posters.
4. Save your changes.

The Create Front ticket option appears in the post menu only when all three conditions are met: the Front integration feature is enabled for your instance, the Front integration is connected in Admin settings → Integrations, and the viewer hs the required ticket-creation permission level.