Learn how to request a branded custom virtual background for your community’s virtual events, including image requirements, where attendees select it, and how to troubleshoot common issues.
Note: Community admins request a custom virtual background through Bevy Support. Organizers and attendees select the published background during an event; they cannot upload their own image.
Bevy lets admins set one branded custom virtual background for virtual events. After Bevy Support publishes your image, it appears in the Background Effects picker for attendees to select during Meetup and Conference sessions. The published image fills the custom background slot in the effects list (it replaces the built-in Wall option).
Who can set this up
Community admins can request a custom virtual background by contacting Bevy Support (or your customer success manager).
Prepare your image
Before you send a file to Support, prepare an image that meets these requirements:
| Requirement | Details |
|---|---|
| File types | PNG, JPG, or JPEG |
| Recommended size | 1280 × 720 px or larger |
| Aspect ratio | 16:9 |
| Slots per community | One custom background image at a time |
Check that any text or logos in the file read correctly when the image is not mirrored. Attendees and recordings see the published orientation; the presenter’s self-view preview is mirrored on purpose and can make text look reversed even when the file is correct.
Request a custom virtual background
- Prepare your image file (see Prepare your image above).
- Contact Bevy Support and share your image file.
- (Optional) Include a custom label for the background.
- Bevy Support uploads and publishes the image to your community.
The label controls what attendees see in the effects list. If you do not provide one, Bevy displays Custom background by default.
Where attendees find it
Attendees can open Background Effects in two places:
- The pre-join area (haircheck)
- In-call controls during the session (for example, Effect while in Presenter Mode)
Your custom image appears as one of the available effect options in both locations, as long as the attendee’s browser and device support virtual background processing.
Tip: For step-by-step attendee instructions, see Virtual background effects in Bevy Virtual Meetup and Virtual background effects in Bevy Virtual Conference.
Limitations
- Bevy supports one custom background slot per community. Publishing a new image replaces the previous one.
- Attendees cannot upload their own background images.
- Background effects depend on browser and device support. They are supported on desktop Firefox and Chromium-based browsers (such as Chrome, Edge, and Brave). Mobile browsers and environments without video-processing support may not show effects.
- Temporary camera access issues or device performance constraints can also affect availability.
Troubleshoot common issues
I don’t see my background yet
Contact Bevy Support to confirm your image was uploaded and published. After it is published, open a virtual session and check Background Effects in haircheck or in-call controls.
Attendees don’t see Background Effects
Their browser or device may not support video effects. Ask them to try a supported desktop browser (latest Firefox or a Chromium-based browser such as Chrome, Edge, or Brave).
The background name looks wrong
Contact Bevy Support to update your custom background label.
Why does the wording on our custom background appear backwards?
The image file that was submitted is flipped. Bevy does not mirror the background for attendees.
Open the file you sent to Bevy Support. If the text is already backwards there, send a correctly oriented version and ask them to replace the uploaded image.
Do not flip the file to “fix” the presenter’s self-view. That preview is mirrored on purpose. After the correctly oriented image is published, attendees and recordings will see the text the right way. The presenter’s own preview may still look reversed—that is expected.
Can attendees upload their own background images?
Not currently. Bevy supports one admin-configured custom background.
Can I add multiple custom backgrounds?
Not currently. One custom image slot is available per community.
Does this apply to all virtual events?
It applies to Meetup and Conference sessions where Background Effects are available, as long as attendees’ devices and browsers support them.