This article explains the steps to process payment refunds.
Refunds can only be processed when Bevy Pay is enabled. Contact your Customer Success Manager with questions about Bevy Pay.
- In the chapter dashboard, click Events in the left-hand sidebar menu.
- Select the event you need to process a refund for.
- In the attendee dashboard, search for and select the attendee requesting the refund.
- Click the Contextual menu (3 vertical dots) on the right side of their name.
- Click Refund to initiate a refund.
Refunds are a per-order transaction. Only full refunds can be processed per attendee.If someone purchases the wrong ticket, purchases multiple tickets on behalf of others in the same order transaction, the total price of the ticket order will be refunded. We are unable to process partial refunds. If mutliple tickets are purchased or registered for in one single order, they will all be refunded or cancelled. Attendees will have to re-register for the correct tickets.
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