This is a complete guide to using Bevy Pay for paid ticketing events.

Bevy Pay is a payment processing system that was created to allow customers to seamlessly collect and distribute ticket revenue from their community event. It is able to be integrated without any merchant account setup or approval. It allows the site to be connected to Stripe to process ticket transactions and payouts.

Understanding Bevy Pay

This payment system is exclusively for U.S.-based banks and can only be linked to one such account at a time. Therefore, funds from ticket sales can only be deposited into a U.S.-based bank account. Bevy supports international payments and accepts dozens of currencies. While international transaction fees for Stripe may vary. Bevy's fees are consistent regardless of transaction location or currency.

Payment Forms

Credit cards are currently the only accepted form of payment. The supported credit card types include: 

• Visa
• Mastercard
• American Express
• JCB
• Discover Card
• Union Pay
• Diners Club

We currently do not support AliPay, Apple Pay, Google Pay and other Stripe-supported payment types.

Supported Currencies

Currency and Tax Information

Currency Settings

• Currencies are configured at the chapter level within the settings, determining the currency in which tickets are sold.
• The system does not automatically adjust to the purchaser's local currency.

VAT Requirements

• Customers are currently responsible for generating their own invoices externally.
• The ticket confirmation email and the attached ticket PDF can serve as tax invoice documents, and the ticket PDF can include a tax number.

Invoicing for Ticket Purchases

• Bevy Pay does not send invoices directly for ticket purchases.
• Customers should generate invoices off-platform, utilizing the ticket confirmation email and PDF as source documents.
• We recommend using a standard invoice template for this purpose.

Compliance and Regulatory information

This system is compliant with SCA regulations, utilizing 3-D Secure 2.0 technology. This technology enables the cardholders's bank to require two-factor (2FA) for online purchases, aligning with their SCA policies and local regulations. More information can be found int he Stripe SCA guide, Stripes security documentation, and Stripe Radar's risk evaluation.

Enable Bevy Pay

Once Bevy Pay has been added to your Community Site, you can connect Stripe to your Admin and/or group dashboards.

HQ Admin

Navigate to Settings from the left sidebar of the Admin Dashboard and select the Payments tab. From there, input your bank account details, and click Save Account.

Chapter Level Payouts

Payment leads can connect their Stripe account to Bevy by navigating to Settings on the left side bar of the Chapter dashboard and select the Payments tab. Learn more about Chapter Level Payouts here: Chapter-Level Payouts.

Understanding Bevy Pay's Payment Process

1. Event organizers or HQ Admins set the ticket price(s) for your paid event.
2. Attendees purchase tickets via credit card. See accepted credit cards here: Payment Forms.
3. The attendee pays the ticket cost plus transaction fees. These fees include:
   • Stripe merchant fees in the United States (2.9% + $0.30 per transaction*). International rates are available here.
   • Plus a 1% Bevy processing fee.
4. An additional 0.25% goes to Stripe for fund transfers ($0.25 per payout, $2 per month for administration)*.
5. The funds are initially sent to an individual Stripe holding account for you as a client (HQ admin or Chapter Payouts).

Payouts

HQ Admin

Payouts via Stripe are auto-deposited on a rolling 2-business day basis.  HQ admins can contact Support if they want to pause payouts at the start of ticket sales for an event and resume payouts when the event ends.

Chapter Level Payouts

The chapter payment lead can determine how they want to receive payouts: automatic or manual. They can access the Stripe Dashboard by going to the Chapter Settings. Scroll down the page and click the Payment Dashboard button to be directed to the Stripe dashboard.

Refunding Ticket Purchases

Full refunds for transactions are possible but partial refunds are not. For instance, if a transaction covers 4 attendees, all 4 tickets and the entire transaction must be refunded. Refunds are subject to a 180-day limit from the date of the ticket purchase. Any refunds attempted after this time period will fail and cause an error in the attendee dashboard.

Process Refunds

If you need to refund a ticket for an event, you can do so from the Attendees' view in the Event’s dashboard page. To access this view, click on the Event’s name and then select Attendees from the left menu. You will see a list of all the orders and tickets for your event.

1. In the chapter dashboard, click Events in the left-hand sidebar menu.
2. Select the event you need to process a refund for.
3. In the attendee dashboard, search for and select the attendee requesting the refund.
4. Click the Contextual menu (3 vertical dots) on the right side of their name.
5. Click "Refund order total" to initiate a refund. This will open a pop-up window where you can confirm the refund amount and add a note for the purchaser.
   
6. Modify, if required, the message to send to the purchaser.
7. Confirm the operation with the button "Refund total order"

Please note that the refund is done for all the tickets associated with the order. Only full refunds can be processed per attendee. If someone purchases the wrong ticket, purchases multiple tickets on behalf of others in the same order transaction, the total price of the ticket order will be refunded. We are unable to process partial refunds. If multiple tickets are purchased or registered for in one single order, they will all be refunded or cancelled. Attendees will have to re-register for the correct tickets.

Popup with one ticket	Popup with many tickets

The refund will be processed by our payment provider and should be visible in the purchaser’s bank system in about 10 business days. You will receive a confirmation email when the refund is completed. The purchaser will also receive an email notifying them of the refund.

Refunds cannot be processed for an event after 180 days past the purchase date. Check the ticket purchase date if you receive an error trying to process the refund.

Refunds for Stripe and Bevy Fees

When a ticket purchase is refunded, Bevy fess are returned to HQ, but Stripe fees are not. There are no additional fees for the refund transaction itself.

Bevy Pay Chargeback Processing

HQ Level Payouts

Chargebacks will appear in the payout transactions report within the dashboard (contact Bevy Support if you are not receiving this report) and will reduce the balance of your next bank deposit.

Chapter Level Payouts

Payment leads will receive notifications from Stripe and can manage disputes directly within the Stripe Dashboard.

Common Payout/Payment Transaction Errors

There was a problem processing your payment method. Please choose a different one and try again.

This is always considered a "hard decline" by the bank. The user needs to contact their bank or card issuer. as this card should not be used again.

There was a problem processing your payment method. Please double-check your payment information and try again.

The user can attempt the transaction again, but if it continues to fail, they will likely need to contact their bank or card issuer. Typically, this type of decline is due to a bank matter, such as an unnotified travel to another country.

There was a problem processing your payment method. Please review your information carefully before trying again. If the problem persists please contact our support.

Please contact Bevy Support regarding this error message.

Bevy Pay Payouts Paused Due to Missing Regulatory Requirements

If Community organizers are reporting delays in receiving funds from recent event ticket sales via Bevy Pay. The payout status is paused, even though customer payments were successful and recent.

The underlying cause can be an incomplete regulatory requirement needed for the associated payment processor

To resolve the payout pause and resume funds transfer:

1. Navigate to the Payment Settings in your community admin dashboard.
2. Locate and click the prompt or link (e.g., "Review regulatory details") related to the missing requirements.
3. Complete all missing information as requested to fulfill the necessary regulatory tasks.