Symptom
While participating in a Bevy webinar, the chat functionality never fully loads. Instead, the chat window shows a spinning loader indefinitely and users cannot send or receive messages.
Possible Causes
- Network Restrictions or Blocks:
The network, VPN, or firewall in use is blocking access to essential chat service domains required for real-time messaging. - Domain Whitelisting Needed:
The domain that handles chat communication (https://chat.stream-io-api.com) is not accessible due to network security settings. - VPN or Firewall Configuration:
VPN or firewall settings may be blocking WebSocket (WSS) or HTTPS connections required for the chat API to operate.
Recommended Solution
Whitelist Chat Service Domain
To restore chat functionality in the webinar, ensure that your system’s VPN or firewall allows connections to the following critical domain:
https://chat.stream-io-api.com
Whitelisting this domain will enable the chat component to load properly by allowing uninterrupted communication between the client and chat servers.