Learn how HQ Admins and chapter team members create, manage, and moderate discussions connected to chapters and events. This article covers where these discussions appear, the post tools available to organizers, and how to narrow moderation queues to chapter-linked or event-linked content.

About chapter and event discussions

Chapter and event discussions appear on the related chapter or event page when the Discussions widget is included on that page.

• Chapter discussions must be enabled for the chapter.
• Event discussions follow the setting for the chapter that owns the event. They are not enabled separately for each event.
• Chapter members receive participant access to the chapter discussion. Event attendees receive participant access to the event discussion.
• Chapter team permissions determine whether a team member participates as a volunteer, moderator, or admin.

Create a chapter or event discussion

To create a discussion, complete the following steps:

1. Access the chapter or event page where you want to post.
2. In the Discussions section, select New discussion .
3. Enter a descriptive title, then expand on your topic in the description field. For guidance, see Key concepts .
4. Select Save to publish the post.

Permissions you need before you post

Posting access depends on where the discussion is connected:

• Chapter discussion: You must be a member of the chapter. Chapter team members receive access based on their chapter role.
• Event discussion: You must be an attendee of the event, a member of the chapter that owns the event, or a chapter team member.

Use tools for your own posts

Depending on your role, the 3 dot menu on your own chapter or event discussion can include the following tools:

• Turn on notifications
  • Receive notifications or emails related to the post.
• Edit
  • Edit the post after publishing.
• Report
  • Flag the post for moderation and choose a reason.
• Lock
  • Prevent further comments and replies.
• Pin to category
  • Keep the post in the pinned section of its chapter or event discussion feed. Homepage pinning is not available for chapter or event discussions.
• Edit metadata
  • Update the featured image, title, and description used for search, social media, and Featured Content cards. 

• Delete
  • Remove the post from the discussion.

Edit your discussion

To edit a chapter or event discussion you created, complete the following steps:

1. Access the discussion you want to edit.
2. Access the 3 dot menu below the post, then select Edit .
3. Update the title or content.
4. Save your changes.

Edit post metadata

Use Edit metadata to control how a chapter or event discussion appears in search results, social media previews, and Featured Content cards without changing its visible content.

To edit post metadata, complete the following steps:

1. Access the discussion you want to edit.
2. Select Edit metadata . The Adjust featured content panel opens.
3. Upload a featured image. Use a 16:9 aspect ratio for best results.
4. In Name, enter a title of up to 70 characters.
5. In Description, enter a description of up to 250 characters.
6. Select Save.

Reporting a Discussion or Comment

Maintaining a healthy and respectful community environment is crucial. If you encounter inappropriate content or behavior, you can report it by:

1. Click on the "Report" button located in the menu (3 dots) of the offending discussion or comment.
2. Select the appropriate reason for the report from the provided options, and click "Report" to submit.
3. The report will appear in the Discussions Moderation dashboard.
4. You can review it to determine whether to approve or reject the post.

Report a discussion or comment

To report inappropriate content or behavior in a chapter or event discussion, complete the following steps:

1. Access the 3 dot menu on the discussion or comment, then select Report .
2. Select a reason, then select Report .

The report appears in the Discussions moderation dashboard for review.

Lock a discussion

Lock a chapter or event discussion to prevent further comments and replies.

To lock a discussion, complete the following steps:

1. Access the discussion you want to lock.
2. Access the 3 dot menu below the post.
3. Select Lock .

To allow comments again, open the same menu and select Unlock .

Delete a discussion

To remove a chapter or event discussion, complete the following steps:

1. Access the discussion you want to remove.
2. Access the 3 dot menu below the post, then select Delete.
3. Confirm your decision

Comment on a discussion

To add a comment to a chapter or event discussion, complete the following steps:

1. Select the discussion title.
2. Scroll to the comment section below the original post.
3. Enter your comment, then select Comment .

Pin a discussion

Pin to category keeps a chapter or event discussion in the pinned section of that chapter or event discussion feed. This option is available for chapter and event discussions. Posts cannot be pinned to the homepage from this feature.

To pin a discussion, complete the following steps:

1. Access the discussion you want to pin.
2. Access the 3 dot menu below the post.
3. Select Pin to category .

To remove the pin, open the same menu and select Unpin from category .

There is no limit on how many chapter or event discussions you can pin. Anyone with permission to pin discussions can pin as many as they need.

Moderate chapter and event discussions

HQ Admins and chapter team members with moderation permissions can use the same post tools on other members' posts. Their available actions depend on the role assigned through the chapter team.

Ban a member

To ban a member from a chapter or event discussion, select Ban on one of their posts, then provide a reason, ban length, scope, and any internal notes.

The following options are available:

When on the "banned" moderation page, all banned posts will appear in the dashboard. Clicking the three dots on the posts will allow the admin to unban the user.

• If there are no "3 dots" visible, then it means they are no longer banned, and a timestamp of when they were banned and when it ended will be shown.

In the image below, you will see 2 records:

• The first row, shows that user "Fake Mischief" is currently banned
• Send row shows that user "Fake" was banned for 1 day, and it ended 7 days ago

Review approved posts

When manual approval rules are enabled, qualifying chapter and event discussions appear in the Approved queue. You can approve a post so it displays in the discussion or reject it. Members are not notified when a post is rejected.

Review flagged content

Reported chapter and event discussions appear in the Flagged queue. From there, you can approve, reject, or remove a post.