Overview of Chapter-Level Payouts

Chapter-level payouts allow individual chapters within your organization to manage their own finances via a linked Stripe account. Each chapter organizer can set up and manage their Stripe account to receive payments directly from event ticket sales.

The chapter organizers are responsible for setting up and managing their Stripe accounts. All payment disputes and refunds are handled directly by the chapter organizers through their Stripe accounts.

Setup Payment Lead

HQ admins must designate a payment lead from the list of chapter team members to manage the payouts.

The chapter team member role must have payment permissions to manage and receive payouts. Contact Bevy Support to manage chapter team member role permissions.

1. In the chapter dashboard, navigate to Settings.
2. Select a payment lead from the list of organizers.
3. Make sure that Bevy Pay account is set to Allow Payment Lead to manage their own account.
4. Select the Currency for which payments and payouts will be made.
5. Save the setting.

Ticket revenue share % is not currently available for Chapter Level Payouts.

Setting Up Stripe for Chapter Payouts

Step 1: Link Stripe Account

In the new dashboard:

• Log in as the payment lead and navigate to the chapter settings.
• Click on the Payments tab.
• Click on the Start Selling button to begin the Stripe setup process.
• Follow the Stripe setup process (or log in if you already have an account).
• After completing the setup, you’ll be redirected back to the Bevy dashboard.

Step 2: Manage Payment Settings

Once the Stripe account is linked:

• Two new options will appear in the chapter settings: Payment Dashboard and Manage Seller Information.
• The Payment Dashboard allows the payment lead to view all transactions, manage refunds, and transfer funds to a bank account.
• Manage Seller Information allows the payment lead to update tax and business information directly in Stripe.

All financial transactions and refunds must be handled through Stripe. If a refund is needed, the organizer must ensure sufficient funds are available in the Stripe account.

Changing Payment Leads

Please contact Bevy Support to change Payment Leads and reset the Stripe connection to the individual Stripe Account.

Running and Managing Events with Chapter-Level Payouts

• Creating Events: Events are created as usual in the Bevy platform. The funds from ticket sales will automatically be directed to the linked Stripe account for the chapter.
  • If set to HQ Level - then the money will be routed to the HQ Stripe account
• Managing Attendees: Attendee payment statuses will be visible in Bevy, but all payment processing is managed via Stripe.

Ensure your organizers are comfortable using Stripe, as all payment-related issues will need to be resolved through their Stripe accounts. Funds are deposited to Stripe on a rolling 2-3 business day schedule.

Refund Workflow

• Refunds can be processed directly from the Bevy dashboard using the "Refund" button on the relevant ticket or order.

• You must have sufficient funds in your connected Stripe account to process a refund. If there are not enough funds, you will receive an "insufficient funds" error and the refund will not be completed.

• Refunds can still be processed directly in Stripe (outside of Bevy). However, if a refund is issued directly in Stripe, the ticket status in the Bevy dashboard will not be updated automatically.

• Using the "Refund" button in the Bevy dashboard will both process the refund via Stripe and remove the paid ticket from your dashboard, even if the ticket was previously refunded in Stripe.

Stripe Support

• Support with failed payments or refunds: If organizers encounter issues with Stripe, they will need to work directly with Stripe support.