This document will walk you through the steps to enable forums on Event and Chapter pages, as well as provide guidance on moderating forum content.

Moderating Discussions

Moderating forum content ensures a positive and productive community experience. Here are the steps to effectively moderate forum content

Discussion Post Moderation

Every Discussion and Post will allow the Admin, Moderators and Users to take action if needed, clicking on the hamburger button next to the Post will show the available actions. These options will depend on the current set of permissions of the user.

Edit

Allows the user to edit the selected Discussion/Post.

Report

Allows the user to flag a specific Discussion/Post to the Forum Admins and Moderators. A modal window is shown, where the user can add additional context on the reasons why the content is being reported

Lock

Allows Admin and Moderators to pause a Discussion, no new post could be added until it's unlocked

Delete

Allow the user to remove a Discussion or Post

Moderation Dashboard

In addition to the direct moderation available for Owners when browsing the discussions, we provide a Moderation Dashboard, where owners can monitor and act on post flagged for moderation, either by our powerful AI or Discussion members.

Owners can access the Moderation Dashboard via their quick access menu on the top nav bar

Types of Moderation

• Proactive Moderation: Our powerful AI technology continuously analyzes content to identify potentially sensitive or inappropriate material. Content flagged by the AI is automatically queued for review by group owners before being published to the forum. You can see these flags under the Approvals tab
• User-Flagged Content: In addition to proactive moderation, group owners can address content flagged by other users. When community members report a post as inappropriate or violating guidelines, it appears in the Flagged Content tab for owner review.

Moderation Workflow

• Approvals View: In the Approvals view, group owners can review content flagged by the AI for sensitive topics. Here's how it works:
  
  • Review Content: Group owners can see the content identified by our AI as potentially sensitive. Each item includes details such as the post content and user.
  • Take Action: Owners have the option to allow the content to be published or block it from appearing in the forum. This ensures that sensitive topics are addressed appropriately and in line with community guidelines.

• Flagged Content Tab: In the Flagged Content tab, group owners can manage posts reported by users. Here's what you can do:
  
  • Review Reports: Owners can view posts flagged by community members for review. Each reported post includes information about the flagged post.
  • Disregard Report: Owners can mark a reported post as Looks safe if it does not violate community guidelines or appears to be a false report.
  • Take Action: If a reported post violates guidelines, owners can choose to delete it from the forum, ensuring that inappropriate content is promptly addressed.