How does Bevy Pay work?

After Bevy Pay is enabled for your Bevy instance, funds from your ticket sales are sent to an individual Stripe holding account for you as a client.

Once the event is completed and the invoice is processed, money is sent to your team based on the bank details provided in the Admin Settings. See the Bevy Pay Overview article for more details.

Do I need to set up a Merchant account to enable Bevy Pay?

No! Just tell your Bevy CSM you want to enable Bevy Pay, and they will get you set up to do so.

Does Bevy Pay work with non U.S. bank accounts?

No. Bevy Pay can only be linked to U.S. based bank accounts.

Can Bevy Pay link to multiple bank accounts?

No. Bevy Pay can only be linked to one U.S. based bank account, which means ticket sale funds can only

be sent to a U.S. based bank account.

Can you process international payments?

Yes! We accept payments in dozens of currencies. Note that international transaction fees can vary for Stripe, Bevy's fees remain the same regardless of where the transactions occur or in what currency.

What forms of payments can Bevy Pay accept?

Bevy Pay only supports credit cards as a form of payment.

What Credit Cards are supported?

Bevy Pay currently supports the following card payment types: Visa, Mastercard, American Express, JCB, Discover Card, Union Pay, and Diners Club.

We do not support AliPay, Apple Pay, Google Pay, or any other Stripe supported payment type.

Are you compliant with the SCA regulations?

Yes. Our payments' platform utilizes 3-D Secure 2.0 technology that meets SCA requirements. It enables the cardholder's bank to require two-factor authentication (2FA) for online purchases appropriate to their own SCA policies and local regulation. We follow the Stripe SCA guide here: https://stripe.com/guides/strong-customer-authentication.

Read more here: https://stripe.com/docs/security ​https://stripe.com/docs/radar/risk-evaluation  

What currencies does Bevy support for US bank accounts?

How do we account for different tax rates and currencies? Where are they set?

Currencies are set at the chapter level in settings. This will dictate what currency the ticket is sold in. It doesn’t adjust to the purchaser's currency.

How do we handle customers with VAT requirements?

Currently, customers will generate their invoices off-platform but use our ticket confirmation email and the ticket PDF attached to that email like a tax invoice document. The ticket PDF can include a tax number.

Do we support sending invoices for ticket purchases?

Currently, customers will generate their invoices off-platform but use our ticket confirmation email and the ticket PDF attached to that email to generate the invoice. We recommend using a standard invoice template and creating them off-platform.

Where do I view the ticket sales revenue?

After you publish an event, ticket revenue displays on the Attendee tab for that event. For more detail. Download the .CSV from the Attendee tab. The .CSV file has the most recent information and includes information about attendees and about tickets, such as:

• Price—the total amount paid for all the tickets in their transaction.
• Number of tickets—the number of tickets they purchased in a single transaction.
• Paid by—the name of the person who purchased the tickets.
• Ticket price paid—the amount they paid for each ticket. This includes the ticket cost and any fees.

When will the ticket sale funds be sent to me?

2 business days after ticket charge is paid (rolling, US clients only)

Am I able to refund ticket purchases?

A refund can be processed for a transaction in full. Partial refunds for a transaction are not possible. For example, if a transaction includes purchases for 4 attendees, the entire transaction for all 4 attendees will need to be refunded and all 4 tickets will be canceled. There is a 180-day limit on refunds. Refunds attempted after this date will fail to process.

When I refund a ticket purchase to an attendee, and we send their money back to them, do we get a refund on the Stripe fees + 1% Bevy fee?

HQ does not get the Stripe fees back, but there is no additional fee for the refund transaction. In other words, Stripe fees don’t come back to HQ with a refund, but Bevy fees are returned.

How does Bevy Pay process chargebacks?

HQ Level Payouts

The chargeback will show up in the payout transactions report in the dashboard (contact support if you are not receiving this report) and reduce the balance for the following deposit to you bank account.

What does each error message mean?

There was a problem processing your payment method. Please choose a different one and try again

This is always a considered a “hard decline” of the bank. The user needs to contact their bank or card issuer. A hard decline means don’t use this card again.

There was a problem processing your payment method. Please double-check your payment information and try again

This is always considered “soft decline”. The user can try again, but if it continues to fail, they’d likely need to contact their bank or card issuer.

Typically, this is a bank matter. i.e. declined because of non-notified travel to another country, etc.

There was a problem processing your payment method. Please review your information carefully before trying again. If the problem persists please contact our support.

This is an unrecognized response. Please report this error to Support in our Help Center.