This article outlines how to achieve the best video quality and performance when using Bevy Virtual Meetup. To learn more about the list of new features, please see here
Tips for the best video call experience
Most common problems with video calls can be solved in a couple of steps. For the best video call experience, we highly recommend you do the following before a call:
- Test your camera and mic
- Use an updated browser, preferably Chrome
- Check that your browser has access to your camera and mic
- Connect to a stable network, preferably through an Ethernet cable, especially if you are using an older device
(We find Wi-Fi often causes issues, even on home networks.)
- Use headphones or a headset to prevent background noise and audio feedback
- HOT TIP: Restart your machine before going onto a call – this releases your camera and mic from other apps that can prevent it from being used on the call.
Use the table below to make sure you're using a recommended browser:
Recommended: Google Chrome
Supported: Safari, Edge
*We've seen an uptick in issues with Firefox since Oct. 2023
Please Note: You are unable to share your screen on mobile devices.
Other browsers such as Brave, Arc, and other Chromium-based browsers should work but may have unknown issues, please switch to Chrome if you do experience issues and check your internet connection.
Your experience using Bevy Virtual Meetup depends upon your internet connection and device, and video quality will vary across attendees. Bevy scales the video up or down according to the strength of your internet and device.
With strong internet and device, you'll enjoy a seamless connection. However, if either is weak, Bevy may:
- Temporarily turn off your video.
- Turn off videos of speakers or other attendees, but you might still hear them.
Factors such as VPN or Countries with limited access also play a role in your connection quality
To find your Connection Status:
- Click on Help
- You'll see 4 items as well as a quality score
Connection Status explained
- The first number shows your video sending kilobytes per second. This will only show if you area presenter. Attendees will have 0
- The second will show your video received kilobits per second, this applies to anyone on the call
- The 3rd shows your packet loss for sending data (only applicable to presenters)
- the last shows packet loss recieved (applies to all)
- Quality shows your average quality score for the last 7 minutes
- Anything above 50% is acceptable
If your connection Status is poor
- Click Help
- Select Test Network
This will take you to the network test page, be sure to got through all 6 options listed at bottom of the page in order to fully test your system and find out where the faults could be
Bevy Virtual Meetup operates within a browser, not as a desktop app (like Zoom)
Several factors can impact browser performance, including:
- Tabs running in the background.
- Browser extensions that may affect the device's or internet connection.
- Other active computer apps.
- Hardware, especially on older laptops, in busy video sessions.
- Effects (burred backgrounds and virtual wallpapers) on the video can have a negative impact on performance. They required greater processing power.